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My name is Adrian Knapp and I am the warranty/tech person here at Chris King.

I can help you with any warranty and service questions or needs that you may have.

The hubs do carry a 5 year warranty.

Bearings almost never need to be replaced.

In most cases, servicing the bearings and RingDrive assembly will clear up any problems.

Please see your Technical Service Manual as regards the proper service techniques.

One of the great selling features of the hubs is their serviceability and the long life of the bearings that

can be attained through regular maintenance.

The rear hubs should be maintained every 6-12 months in normal and dry conditions and every 3

months in wet or muddy conditions. The basic maintenance procedure is outlined in every hub

owners manual and can be performed with two 5mm allen wrenches.

The basic maintenance only takes about 15 minutes.

Always use our RingDrive lube when servicing the rear hub.

A complete servicing of the hub using the Hub Service Tool should be performed every 1 - 2 years.

Even the most neglected bearings can be brought back to life with the use of the Hub Service Tool.

Lack of maintenance is not considered a warranty.

We are always able to inspect and or repair any parts that you want to send in for warranty.

If you would like to send in parts for warranty inspection please let us know via email and we can

issue a return authorization number.

You can purchase small parts with your orders if you would like.

Purchase Orders for small parts can be directed to Katie and included on your next order.

Seal and snap-ring kits are available for all hub and headset bearins.


Proper maintenance will take care of most problems.

Any other problems that can not be rectified with the Hub Service Tool can be sent back to the factory

for warranty inspections/repair.

Please contact me with any service related questions here at info@chrisking.com.

Due to the variation in stack height of the different Shimano cassettes, Shimano produces a .5mm

spacer that will take up the extra space on cassettes that are not tightening fully on the drive shell.

Please contact Shimano for ordering information. We do not produce a .5mm spacer. Thank you for

your time and have a good day.
211.208.169.**
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